Before delivery
If we are unable to provide the product or subscription you ordered, you may contact our support team to request a refund. Each request will be reviewed based on the order and delivery status.
After digital delivery
Because digital products, subscription access, accounts, invitations, and license keys can be used immediately after delivery, successfully delivered orders are generally not eligible for a refund.
Incorrect or non-working delivery
If the digital product you receive is incorrect or does not work as described at the time of delivery, contact our support team with your order reference and details of the issue. We will review the order and available resolution options.
Product-specific terms
Some products may have specific warranty, replacement, or access conditions shown on the product page. Where applicable, those product-specific conditions should be reviewed before placing an order.
Contact
For refund or order-related assistance, contact support@ismaildigistore.xyz and include your name, order reference, and a clear description of the issue.